Customer Relationship Management (CRM) is a business strategy that optimizes revenue and profitability while promoting customer satisfaction and loyalty. CRM technologies enable strategy, and identify and manage customer relationships, in person or virtually. New age CRM is all about knowing your customer, customer’s view is based on every interaction they have had, across any business function, and it is only practical to deliver the best customer experience when the company considers as wide a range of influences as the customer.
Glocal Assist Customer Relationship Management (CRM) tool provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. It’s a solution that delivers a real-time 360-degree view of your customer. We work with a wide range of CRM products & Our services run across the system development lifecycle from development, implementation and maintenance to testing, upgrades and managed services.